FAQ Help Center
Helping you with frequently asked questions. If you cannot find the answer, please contact us for assistance.
Warranty Program
What does your warranty cover?
Our warranty covers all manufacturing defects in materials and workmanship under normal operating conditions for a period of one year. It does not cover damages caused by improper installation, misuse, human error, or natural wear and tear.
How do I file a warranty claim?
To file a claim, please contact our customer service team via email with your order number, a detailed description of the issue, and supporting photos or video evidence. Our technical team will review the case and provide a solution within 48 hours.
What Shipping Methods are available?
We offer flexible global shipping solutions to meet mining and industrial needs, including ocean freight (FCL/LCL), air freight, and multimodal transport. We work with leading international logistics providers and support standard Incoterms such as FOB, CIF, and CFR.
How About The Return Policy?
Due to the customized and heavy-duty nature of crusher parts, returns are accepted only for verified quality defects or dimensional mismatches verified by our CMM inspection. All returns must be authorized by YYD prior to shipping.
Does Free Shipping Include Returns As Well?
Free shipping (where applicable under promotional terms) applies only to initial outward deliveries. If a return is necessary due to our product quality issue, YYD will cover the return freight cost. For returns due to customer errors, shipping costs are borne by the buyer.
Do You Offer Credit Terms (O/A)?
Yes, we offer flexible credit terms to qualified long-term partners and large-volume buyers. Please contact your dedicated account manager to submit a credit application and request credit terms.
Can’t Find Answer? Ask Us
Returns & Exchanges
Can I return or exchange my order?
As an industrial manufacturer, all our crusher parts are built to precise OEM specifications or customized drawings. Therefore, we do not accept standard commercial returns. However, if a component is verified by CMM inspection to have a dimensional deviation or material defect, we will immediately arrange a free replacement or modification.
How does your order return process work?
If a quality or fitting issue arises on site, please notify your account manager within 14 days of delivery. Provide the inspection report, part numbers, and high-resolution photos/videos. Our technical team will review the claim within 3 working days and coordinate standard heavy-freight logistics for the replacement parts if approved.
Do you have sales on your website?
We supply our crusher parts globally, with successful field deployments in major mining regions (such as Chile’s Codelco sites). Depending on your region, we can either connect you with our authorized local distributor or serve you directly from our 23,310-m² production facility to ensure the best pricing.
Do you have a retailer in my country?
We supply our crusher parts globally, with successful field deployments in major mining regions (such as Chile’s Codelco sites). Depending on your region, we can either connect you with our authorized local distributor or serve you directly from our 23,310-m² production facility to ensure the best pricing.
Shipping & Recent Orders
When and how will I receive the shipping documents (B/L, Commercial Invoice, Packing List)?
Once the vessel departs, we will provide digital copies of the Bill of Lading (B/L), Commercial Invoice, Packing List, and Mill Test Certificate (MTC) via email within 3 working days. Original documents or Telex Release will be processed immediately according to your payment and contract terms.
How are the heavy crusher parts packed for long-distance ocean freight?
All bronze components and manganese steel parts undergo strict export-standard packaging. Precision machined surfaces are treated with anti-rust oil or wax, vacuum-sealed if necessary, and securely fixed in reinforced steel-framed crates or heavy-duty wooden boxes to prevent shifting, moisture, and corrosion during maritime transit.
Which departure ports do you usually use, and what is the estimated transit time (ETA)?
We primarily ship from major Chinese ports such as Dalian or Tianjin, depending on the shipping line’s schedule. The maritime transit time varies by destination: typically 15–20 days to Southeast Asia, 30–35 days to Europe, and 35–45 days to major South American mining ports (e.g., San Antonio/Valparaíso in Chile).
How can I track the shipping status of my heavy cargo?
Unlike small parcel tracking, for B2B heavy freights, we will provide you with the container number, seal number, and the specific shipping line (e.g., MSK, COSCO, CMA). You can monitor the real-time location of the vessel directly on the carrier’s official website using the provided Bill of Lading (B/L) number.
Who is responsible for the port demurrage and detention fees?
The responsibility for demurrage and detention fees strictly follows the agreed Incoterms (e.g., FOB, CIF, or CFR). Under CFR/CIF terms, YYD covers all origin port charges in China. The buyer is responsible for destination port customs clearance and ensuring timely container return within the shipping line’s free period to avoid detention costs.
